We look to deliver excellent customer service but accept that occasionally matters do not work out as planned. We value your feedback to assist us in improving in the future.

We have a robust complaints procedure, ensuring we acknowledge your complaint within 48 hours, investigate it thoroughly and provide a written response and/or resolution within 14 days.

We aim to:

• Deal with any complaint openly and thoroughly
• Resolve complaints promptly
• Update you on the progress of the complaint throughout the process
• Provide a satisfactory conclusion for both parties
• Learn from all complaints so as to improve our service.

Step 1

You can call us during office hours Monday to Friday on 0151 545 5330.

You can register any complaint in writing with our administrator by using the dedicated email address: This email address is being protected from spambots. You need JavaScript enabled to view it. 

You can write to us directly at:

Sanser Ltd
PO Box 280
Wirral
CH29 9GR

Step 2

Should the response be unsatisfactory or a complaint is not resolved after this time, you may refer the complaint, in writing, to Dr Patterson at the above address.

Step 3

If following the first and second steps, you feel the complaint has still not been fully resolved to your satisfaction, a complaint can be registered with our governing body MedCo who can review your complaint further.

All complaints must be made in writing via their dedicated email address: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Dr R C Patterson

January 2024